Mesa
AI concierge · Guest CRM · Hospitality
Reservations that run themselves, around the clock, with no host at a phone.
The problem
Restaurants lose covers to missed calls and no-shows. Bookings arrive after hours, on WhatsApp, when nobody is free to answer, and deposits are awkward to take without a payment flow the guest already trusts.
What we built
An AI concierge that holds the booking conversation on WhatsApp end to end: it confirms the table, captures a deposit where a no-show would hurt, and writes every visit back to a customer record the restaurant owns rather than renting from a platform.
Subsystems
- Conversational AI booking agent on WhatsApp, 24/7, unattended
- Proprietary guest CRM with visit history and stored preferences
- Anti-no-show deposit capture via Stripe
- Automated post-visit email follow-up
- Real-time Host Board for floor and seating management